Thank you for shopping with MellowMochi! 🤗 We want your cozy new cuddle buddy to reach you safely and as quickly as possible. Please take a moment to read through our shipping details below so you know exactly what to expect from the moment you place your order to the moment it arrives at your door. 💌
🌎 Where We Ship
At this time, MellowMochi currently ships only within the United States 🇺🇸 and Canada 🇨🇦. We are not able to process or deliver orders outside of these two countries at this time. We hope to expand to more locations in the future as our little cozy family grows! 🌱
⏳ Estimated Delivery Time
Once your order is placed and processed, please allow approximately 10 to 15 business days for your package to arrive. This timeframe includes both processing time (preparing your order for shipment) and transit time (the journey from our fulfillment partner to your doorstep).
We always do our best to get your order to you as quickly as possible, but please keep in mind that shipping times are estimates, not guarantees, and can occasionally vary due to circumstances outside of our control.
⚠️ Possible Delays Please Read
While we work hard to ensure every order arrives on time, there are certain situations that may cause your delivery to take a little longer than expected, including but not limited to:
- 🌦️ Weather conditions (storms, snow, natural events affecting transit routes)
- 🚛 Carrier delays (high shipping volume, logistical hiccups, or unexpected transportation issues)
- 📍 Location-specific factors (some rural or remote areas may naturally take longer to reach)
- 🛃 Customs or regional processing delays, if applicable
- 🎉 Peak seasons or holidays, when shipping carriers experience higher-than-normal demand
We know waiting for a package can feel like forever (especially when it's something as cozy as an OKYA hug! 🤗), so please know that delays like these are uncommon, but always possible with any shipment, from any store.
📧 We'll Keep You Updated
If we become aware of any delay affecting your order, we will do our best to notify you directly through the email address provided at checkout, so you're never left wondering.
However, in the rare case that a delay happens and you do not receive a notice from us, please don't worry simply reach out to our team anytime, and we will look into your order right away and keep you updated with any information we have. We're always here and happy to help, even if we haven't reached out first. 💗
📦 Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your package's journey right to your door. If you have any trouble accessing your tracking information, just contact us and we'll help you right away.
🔎 What To Do If Your Order Is Delayed
If it's been longer than 15 business days and you haven't received your order or any update from us, please don't hesitate to reach out:
- 📧 Email us at [your support email]
- Include your order number and shipping address
- Our team will personally check on your order's status and get back to you as soon as possible 💌
We truly appreciate your patience and understanding every MellowMochi order is prepared and shipped with care, and we're always just an email away if you need us. 🌷
💕 Questions?
If you have any questions about shipping before or after placing your order, feel free to reach out anytime at mellowmochi2@gmail.com. We're here to make sure your cozy experience starts the moment you hit "order," not just when your package finally arrives. 🤗🍡