🤗 Does OKYA really clap and pat?
Yes, really! OKYA gives gentle claps and soft pats, like a gentle hug that showed up right on time. It's not just a pretty face it's a full-on comfort performance. 👏🍡
🧵 What is OKYA made of?
Soft, skin-friendly plush material, made for cuddling, not just decoration. Basically, the softest thing you'll own that isn't a cloud. ☁️💗
🔋 Does it need batteries or charging?
Depends on the variant! Check the specific product page for power details we promise it's not as complicated as assembling furniture. 😅🔌
🧼 Can I wash it?
Spot clean gently with a damp cloth think "gentle spa day," not "full washing machine adventure." Full machine washing may mess with the shape or stuffing, and nobody wants a lumpy hug. 🚫🧺
🍡 What other products do you sell?
Meet the rest of the family! 🎉 Mochi Mates are your extra plush friends for double (or triple) the comfort, and Soft & Snug is our cozy loungewear line for the days you plan on doing absolutely nothing productive. 🛋️✨
🌎 Where do you ship?
Right now, just the United States 🇺🇸 and Canada 🇨🇦 sorry rest of the world, we promise we're working on it! 🌱
⏳ How long does shipping take?
Usually around 10-15 business days just enough time to build a little anticipation before your new cuddle buddy arrives. 📦💌 Full details are on our Shipping Policy page if you want the extra info!
🔍 How do I track my order?
Once your order ships, we'll send you a tracking number by email so you can watch it travel like it's on its own little adventure to reach you. 📬🐢💨
😢 What if my order is late or damaged?
Oh no, we're sorry to hear that! Just email us your order number (and a quick photo if it's damaged), and we'll fix it up fast no drama, no stress, just solutions. 💛 Full details are on our Refund Policy page.
✏️ Can I cancel or change my order?
Yes, but only if it hasn't shipped yet think of it like catching your package right before it runs out the door. 🏃♀️💨 Email us quickly and we'll help however we can!
🔒 Is my payment safe?
100%! Your payment goes through fully encrypted, secure checkout MellowMochi never sees or stores your full card details. Your money's safety is basically our top priority, right after making sure OKYA's hugs are perfect. 🛡️💳
🎁 Do you offer gift wrapping or gift notes?
Not yet, but it's on our cozy little wishlist of things to add soon! Stay tuned. 🎀✨
🤔 Can I return it if I just change my mind?
We totally get "the feels" changing, but for now, refunds are only for items that arrive damaged, late, or incorrect. Full details are on our Refund Policy page no sneaky fine print, promise! 📜💗
🧡 Is MellowMochi a real company?
Yes, 100% real, small, and run with a whole lot of heart. 🍡 Every message is read by an actual human (not a bot pretending to care) we might even reply with an emoji or two, just like this. 😊
💌 Still have a question?
No question is too small or too silly email us anytime, we're always happy to chat! 🤍📧